Privacy Policy

1. Information We Collect

We may collect personal information that is reasonably necessary for us to perform our business functions and provide our premium window and door systems to you. This includes:

• Contact Information: Your name, business name, phone number, email address, physical address, and billing address.
• Project Details: Architectural drawings, window and door specifications, measurements, installation preferences, and engineering requirements, including any files you upload through our website.
• Financial Information: Payment and billing details required to process orders. These are collected only when you enter into a quote or contract with us — our website does not collect payment card or bank account details.
• Usage and Technical Data: IP address, browser type, device information, pages visited, and how you interact with our website (collected via cookies and analytics tools).
• Session Recordings: Recordings of how you move through our pages, such as clicks, scrolling, and page navigation. Text you type into form fields is masked and is not captured in these recordings.
• Advertising Attribution Data: If you arrive from an advertisement or campaign link, the campaign identifiers in that link (such as Google Ads click IDs and UTM parameters) are stored temporarily in your browser and submitted with your enquiry so we can understand which campaigns bring us enquiries.

2. How We Collect Your Information

We collect personal information directly from you through various channels:

• When you fill out enquiry forms, request quotations, or submit structural drawings on our website.
• During consultations, face-to-face meetings at our showrooms, or phone and email correspondence.
• When you sign official quotes, agreements, or supply and installation contracts.
• Automatically as you navigate through our digital channels via cookies, browser storage, analytics scripts, and session recording tools.

3. Purpose of Collection and Use

We collect, hold, use, and disclose your personal information for purposes including:

• Providing accurate architectural quotations, material lists, and structural designs.
• Processing, manufacturing, and delivering your ordered window and door systems.
• Coordinating professional installation services and onsite technical support.
• Managing warranties, product servicing, and long-term aftercare support.
• Communicating with you regarding project updates, system specifications, or administrative changes.
• Understanding how visitors use our website, fixing usability issues, and measuring the effectiveness of our advertising.
• Complying with our legal and regulatory obligations under Australian Building Codes and financial laws.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties only to the extent necessary to perform our services:

• Service Providers: Manufacturing partners, logistics and shipping carriers, installation subcontractors, and structural engineers.
• Website and Technology Providers: The hosting, storage, enquiry-management, and analytics providers described in Section 5.
• Professional Advisors: Accountants, legal counsel, and business consultants.
• Government Authorities: When required by law, building regulations, or to protect the safety and structural integrity of a building project.

5. Third-Party Services We Use

Our website relies on the following third-party services, which may process personal information on our behalf:

• Google Analytics and Google Tag Manager (Google LLC): measure website traffic and visitor behaviour using cookies, and record enquiry conversions. You can learn how Google uses this data at policies.google.com/technologies/partner-sites.
• Google Ads: if you reach our website through a Google advertisement, the ad click identifier is used to measure whether the ad led to an enquiry.
• Website analytics and session recording: a separate analytics service that records page views and session replays to help us improve the website. Form field contents are masked before recordings are captured.
• Amazon Web Services (AWS):securely stores drawings and documents you upload through our quote and builder forms, hosted in AWS's Sydney (Australia) region.
• Enquiry management platform: receives and stores the details you submit through our website forms and notifies our team of new enquiries.

6. Overseas Disclosure

Some of the providers listed above operate outside Australia. In particular, Google may process website usage and advertising data in the United States and other countries where it maintains facilities. Uploaded drawings and documents are stored in Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

7. Data Security and Storage

We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. Your physical and digital records are stored securely using industry-standard encryption, firewalls, and restricted-access protocols. While we strive to protect your data, no method of transmission over the internet or database storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information, including enquiry details and uploaded drawings, for 3 years from our last interaction with you. After this period we securely delete or de-identify it, unless we are required by law to keep it for longer (for example, tax or warranty records).

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact our privacy officer using the contact details provided below. We will respond to your request within a reasonable timeframe.

10. Cookies, Analytics and Session Recording

Our website uses cookies and similar technologies to analyse site traffic, record session replays (with form inputs masked), and measure our advertising campaigns. You can choose to accept or decline cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Declining cookies may prevent you from taking full advantage of some interactive features on our website.

11. Complaints

If you believe we have mishandled your personal information, please let us know through our contact form. Our customer service team will review your complaint and respond to you.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please reach out to us. You may also wish to review our Terms & Conditions.